Accès rapides
La plupart des questions de support sont en réalité des questions de workflow. Ces liens mènent d’abord à la bonne page.
Getting started
Use YouTube, PDF, article, paper, and book workflows on the free plan after sign-in.
Billing and Pro
See what changes on Pro, current limits, and where to go if activation or renewal looks wrong.
Extension support
Install, sign in, summarize a page, and save it to your library from the browser.
Direct support
Contact the team if a billing issue, share link, or saved summary needs manual help.
Attentes du forfait
Des limites claires réduisent la frustration des utilisateurs gratuits et les tickets inutiles des utilisateurs payants.
- +Free plan: 10 general summaries/day, 3 PDF summaries/day, and up to 3 saved library items.
- +Pro: 100 summaries/day, 50 PDF summaries/day, 300 chat messages/day for supported chats, and unlimited library saves.
- +The Chrome extension uses the same account rules as the web app, so saved items and plan limits stay consistent.
- +If a checkout succeeds but Pro is not active immediately, the status usually catches up shortly after the webhook finishes.
Paid-user support checklist
Pro users should not have to guess what information support needs. This also improves internal triage quality.
When to contact support
Contact support for billing errors, failed activation, missing saved summaries, broken share links, or extension sign-in issues. The response target is currently 24 to 48 hours.
What to include
- •Include the email address on the account and the time the issue happened.
- •If the issue is tied to a source, include the exact page URL or YouTube link.
- •If the problem is billing-related, mention whether the issue is renewal, cancellation, activation, or invoice access.
- •If a saved item or share link is missing, include the summary title and the page you were on when it failed.
Ads, privacy, and public pages
Ad review quality is tied to how the site behaves. Public content pages can carry ads; user workflows and paid experiences should not.
Ad boundaries
Ads are intended for selected public marketing and educational pages. They are not intended for library workflows, account flows, checkout flows, or active Pro users.
Support channel
For anything account-specific, email hello@5tldr.com. Include enough detail for support to reproduce the issue on the first reply.
How support and public guidance are maintained
Help content should read like real user guidance, not a thin SEO wrapper. We keep these pages tied to plan rules, support patterns, and product behavior.
Hands-on workflow coverage
These pages are built from real 5tldr workflows, support questions, and product behavior instead of thin keyword templates.
Updated when the product changes
We refresh guidance when plan rules, supported sources, failure states, and learning workflows change.
Content and ad boundaries stay separate
Educational pages may carry ads. Product workflows, pricing, library, checkout, and paid-user journeys should remain ad-free.